Effective Date: 01 August 2023
At GiftNet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you visit our website or use our services, in accordance with the data protection laws of the United Kingdom.
Information We Collect:
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, and postal address.
- Order Information: Details of the products you purchase from us.
- Payment Information: Payment card details or other payment information (such as PayPal) for processing your orders.
- Communication Information: Any communications or inquiries you send to us.
How We Use Your Information:
We may use your personal information for the following purposes:
- Processing and fulfilling your orders, including shipping and delivery.
- Communicating with you regarding your orders, inquiries, or customer support requests.
- Providing you with information, updates, or promotional offers related to our products or services, with your consent.
- Improving our website and enhancing your user experience.
- Conducting research and analysis to enhance our products, services, and marketing efforts.
- Complying with legal obligations, such as tax or accounting requirements.
Legal Basis for Processing:
We will only collect, use, and process your personal information when we have a legal basis for doing so. The legal bases for processing your personal data may include:
- Performance of a contract: Processing your information is necessary for the performance of a contract between you and us (e.g., processing your orders).
- Consent: You have given us specific consent to process your personal information for a particular purpose (e.g., sending you marketing communications).
- Legitimate interests: Processing your information is necessary for our legitimate interests, such as providing customer support, improving our products and services, and maintaining the security of our website.
Sharing Your Information:
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to perform certain functions or provide specific services on our behalf, such as payment processing, shipping, or marketing. These service providers have access to your personal information only as necessary to perform their functions and are obligated to maintain its confidentiality.
- Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as a court order or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party involved.
Data Retention:
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature and sensitivity of the information, the purposes for which we process it, and any legal obligations that require us to retain it.
Your Rights:
Subject to applicable data protection laws, you have certain rights regarding your personal information. These rights may include:
- The right to access, correct, or update your personal information.
- The right to request the erasure of your personal information.
- The right to object to or restrict the processing of your personal information.
- The right to withdraw consent, where applicable.
- The right to data portability, where applicable.
To exercise your rights or to seek clarification about them, please contact us using the contact information provided in Section 8.
Data Security:
We implement technical and organizational measures to safeguard your personal information and protect it from unauthorized access, loss, misuse, or alteration. However, no data transmission over the Internet or electronic storage method is completely secure, and we cannot guarantee absolute security.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please connect with us through our Contact Us page.
We will respond to your inquiries and requests as soon as reasonably practicable.